Terms of Service
Terms of Service
Effective date: 16 September 2026
These terms explain what happens when you use this website and when you enquire about Omni Digital Studio's services. We have written them in plain English. They are between you and Omni Digital Studio.
1. About us
Omni Digital Studio is the working name of a sole proprietorship based in Gauteng, South Africa. We design, build and maintain websites, e-commerce stores and digital systems for small and growing businesses. Formal business registration details will be added here once available.
You can contact us at damian.neveling@gmail.com or by phone or WhatsApp on 060 825 2176.
2. This website is for information and enquiries
This website describes our services, shows example pricing, and lets you send us an enquiry. It does not sell anything directly, and there is no checkout. Nothing on this website is an offer to contract, and submitting an enquiry does not create an agreement between us.
If you use the website, please use it lawfully: do not attempt to gain unauthorised access to it, do not try to disrupt it, and do not use it to break the law.
3. Enquiries
When you submit the enquiry form we receive your details and respond, normally within 24–48 business hours. There is no charge for an enquiry or a quote. The information you send us is handled as described in our Privacy Policy.
An engagement starts only when both of us have accepted a written estimate or agreement covering the scope, price and timeline. Where applicable, electronic signatures and written email acceptance have the same effect as a written signature under the Electronic Communications and Transactions Act, 2002.
4. Scope, quotes and changes
Before work starts, we confirm in writing what we will deliver, what it costs, and how long it will take. If you ask for changes after work has started, we will tell you how the change affects the price and the timeline before we do it. We never start work you have not agreed to, and we never invoice you for work you did not approve.
5. Pricing and payment
The following reflects what this website currently states:
- All prices are quoted in South African Rand and exclude VAT. If VAT becomes payable on any supply, the quote will show the VAT-exclusive and VAT-inclusive amounts before you commit.
- For projects under R10,000: full payment upfront, or 50% upfront and 50% on completion.
- For projects over R10,000: 40% upfront, 30% at a mid-project milestone, and 30% on completion.
- Monthly maintenance (Website Care) plans are billed monthly in advance.
- Consultation sessions are billed at R750/hour, in advance.
- Third-party costs — hosting, domain names, plugins, licences and similar — are billed separately and remain under your control wherever possible.
If a payment is late, we may pause work until the account is settled. We will always tell you before we pause.
6. Cancellation
For a project: if you cancel before work begins, we refund anything you have already paid. If you cancel after work has begun, you pay for the work reasonably completed to that point. We stop the moment you cancel.
For maintenance plans: either of us may cancel with 30 days' written notice, in line with what this website states about the plans.
7. Intellectual property
Your content — text, images, branding and business details you share with us — stays yours. You confirm that you have the right to use it and that you allow us to use it for the purpose of completing your project.
When you have paid for a project in full, you own the final deliverables built specifically for you. We keep the templates, tools, code libraries and general know-how we use across projects, and we may reuse them — never in a way that copies your project or exposes your content.
8. Third-party services
Hosting, domain names, email and other third-party services are provided by their own providers. We help you choose and configure them, but the providers' own terms and conditions apply directly between you and them. We are not responsible for their availability or performance.
9. Our commitment and liability
We perform our services with reasonable skill and care. We deliver what we agree to deliver, and we stand behind our work.
We cannot guarantee that any website or third-party service will be uninterrupted or error-free. To the extent permitted by law, our total liability in connection with a piece of work is limited to the fees paid for that specific engagement. Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for fraud, gross negligence or wilful misconduct.
Nothing in these terms removes or limits your rights under the Consumer Protection Act, 2008, where it applies to you.
10. Law and disputes
These terms are governed by the laws of the Republic of South Africa. If a disagreement arises, please contact us first — we would rather sort things out fairly and directly. If we still cannot agree, the dispute may be resolved in the courts of South Africa.
11. Changes to these terms
We may update these terms from time to time. The effective date at the top of this page shows when the current version was published. Changes apply to enquiries and agreements formed after they are published.
12. Contact
Questions about these terms can be sent to damian.neveling@gmail.com or by phone or WhatsApp on 060 825 2176. See also our Privacy Policy.